Last updated: May 7, 2026
Rerollbay operates this website and online store, including all related information, content, features, tools, digital products, and services, collectively referred to as the “Services.” This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, create an account, contact us, or otherwise use the Services.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with the Services, we may collect:
Contact details such as your name, billing address, email address, and phone number.
Order and transaction information, including products viewed, added to cart, purchased, refunded, replaced, or canceled.
Digital delivery information, including the email address used for delivery, order status, delivery status, and customer support notes related to your order.
Payment information, such as payment method details, transaction confirmations, payment status, fraud checks, and chargeback-related information. Payment processing is handled securely by our payment providers. We do not store full card numbers.
Account information, including username, account preferences, login status, and customer account activity on our website.
Communications, including messages, emails, support requests, dispute information, and other communications sent to customer support.
Device and technical information, including IP address, browser type, device type, operating system, referring URLs, approximate location, cookie identifiers, and other technical data.
Usage information, including how you interact with our website, product pages, checkout, emails, advertisements, and support tools.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you when you create an account, place an order, enter checkout details, subscribe to communications, or contact us.
Automatically through cookies, pixels, logs, and similar technologies when you use our website.
From payment processors, fraud prevention providers, analytics providers, hosting providers, email providers, and other technical service providers that help us operate the Services.
How We Use Your Personal Information
We use your personal information for the following purposes:
To provide and operate the Services, including processing orders, managing customer accounts, verifying payments, and delivering digital products.
To provide customer support, respond to questions, investigate delivery issues, process eligible replacements, and manage refund or insurance requests.
To protect the Services, including fraud prevention, abuse detection, chargeback prevention, payment verification, account security, and monitoring suspicious activity.
To improve and personalize your experience, including website performance, product recommendations, checkout experience, and support quality.
To send service-related messages, including order confirmations, delivery emails, account notifications, support replies, and policy updates.
For marketing purposes, where permitted by law, including promotional emails, offers, retargeting, and advertising. You may unsubscribe from marketing emails at any time.
To comply with legal obligations, resolve disputes, enforce our Terms of Service, enforce our policies, and protect our rights.
How We Share Personal Information
We may share your personal information with:
Payment processors, payment gateways, fraud prevention providers, and chargeback management providers.
Hosting providers, website infrastructure providers, email delivery providers, analytics providers, advertising platforms, and technical service providers.
Customer support tools and operational providers that help us manage orders, delivery, and support requests.
Professional advisers, legal advisers, regulators, authorities, courts, or law enforcement where required by law or necessary to protect our rights.
We do not sell your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, keep carts and sessions active, improve functionality, analyze traffic, measure marketing performance, and support advertising activities.
Cookies may be used for essential website and checkout functionality, cart management, login sessions, analytics, performance measurement, fraud prevention, security, advertising, retargeting, and conversion tracking.
You can control cookies through your browser settings. Blocking some cookies may affect website functionality, checkout, login, or digital delivery features.
Digital Product Delivery
Because we sell digital products, we process information necessary to verify orders, deliver digital account details, prevent fraud, and provide post-purchase support. This may include your order details, delivery email address, payment status, support communications, and delivery history.
We may retain delivery and transaction records to verify purchases, prevent abuse, handle disputes, and enforce our refund, replacement, and lifetime insurance policies.
Children’s Data
The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
By using the Services, you confirm that you are at least 18 years old or using the Services under the supervision and consent of a parent or legal guardian.
Data Security
We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information for as long as necessary to provide the Services, process orders, provide support, prevent fraud, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.
Order, delivery, support, and transaction records may be retained for longer where necessary for fraud prevention, chargeback defense, tax, accounting, legal compliance, or policy enforcement.
Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal information.
Object to or restrict certain processing activities.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format.
Opt out of certain marketing communications.
To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.
International Transfers
Your personal information may be processed in countries outside your own. Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.
Third-Party Links and Services
Our website may contain links to third-party websites, platforms, payment providers, or game-related services. We are not responsible for the privacy practices, security, or content of third-party services.
You should review their privacy policies before using them.
Game Publisher Disclaimer
Rerollbay is an independent digital account store and is not affiliated with, endorsed by, sponsored by, or officially connected to any game publisher, developer, or platform owner.
Any game names, images, trademarks, or references are used only to identify compatible products and related services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
Your continued use of the Services after changes are posted means you acknowledge the updated Privacy Policy.
Contact
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@rerollbay.gg